General emails to:
Send prescriptions to:
Veterinary advice emails to:
Current wait: 16-19 minutes
01582 842096
Monday | 9:00am to 5:00pm |
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Tuesday | 9:00am to 5:00pm |
Wednesday | 9:00am to 5:00pm |
Thursday | 9:00am to 5:00pm |
Friday | 9:00am to 5:00pm |
Saturday | Closed |
Sunday | Closed |
Bank Holidays* | 9:00am to 5:00pm |
* Excluding Christmas Day, Boxing Day and New Year's Day when we are closed.
Good Friday | 9:00am to 5:00pm |
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Easter Saturday | Closed |
Easter Sunday | Closed |
Easter Monday | 9:00am to 5:00pm |
We will do our best to make sure all your queries are resolved in a timely manner; however, we would like to remind you a zero-tolerance policy towards violence and aggression is expected throughout our calls. Our employees have the right to work and carry out their duties in an environment free from threatening or abusive behaviour, we assume all customers will behave correctly when dealing with our staff, however any abusive behaviour will result in the call being terminated which will only cause a further delay. Thank you for your understanding.
VetMedsDirect has been working alongside VioVet to bring you a wider range of products, including prescription medications. VetMedsDirect has been owned and run by VioVet since 2015, and has been operating since then from the same premises in Luton, Bedfordshire.
VetMedsDirect has now been fully merged with VioVet. If you had an account with VetMedsDirect you can securely login with your same details on the VioVet website and there will be no delay or disruption to the supply of your pet products.
Thank you for being a VetMedsDirect customer, we are confident that you will be just as satisfied with what VioVet can offer you and your pets!
If you'd like more information about the company merge, you can read more on our blog.