Some items will need a prescription from your vet. These are marked prescription required.

It is very easy to get a prescription, just ask your Vet for one next time you visit or if your pet has been seen recently by the Vet just ask for one now.

If your your pet is on long term medication you can ask for a repeatable prescription. This could provide you with up to 6 months worth of medication on one prescription, if indicated by your vet, and can save a lot of trips to the surgery.

Please note that standard prescriptions expire after 6 months unless specified otherwise by your vet.

When you have placed your order, post your prescription to the address below.

If you have any problems or queries just call us.

All prescription tablets/capsules are sold as SINGLE tablets/capsules unless stated otherwise.

When placing your order please tick the relevant check box regarding the status of your current prescription e.g. I will get a prescription from my vet and send it to you. This speeds up the dispensing process.

Click here to print your prescription template

Please note that either the billing or shipping address on your order must match that on the prescription or if you are purchasing on behalf of the prescription holder, you must provide our Vet with the following details when placing your order, either by email, telephone or fax:

• Animal name
• Animal species
• Owner name and address

Please write your order number and/or customer number on the prescription and send it to us at: 

Dispensary

Vetmedsdirect

Unit 19, Macmerry Industrial Estate,

Macmerry

East Lothian

EH33 1RD

Tel 0845-519-1093

Fax 01875-616-016

 Email:   dispensary@vetmedsdirect.co.uk

Frequently asked questions

Q         Why should I buy my pets medication from  Vetmedsdirect.co.uk?

A.         We are trying to keep policy premiums down for our customers. Buying from Vetmedsdirect enables your insurer to reduce your medication claims cost by as much as 40%.

Q.        Is the medication from Vetmedsdirect the same as my vets?

A.         Yes

Q.        Can my Vet refuse to give me a prescription?

A.         No, your vet is legally obliged to give you a prescription for medication that they would ordinarily supply themselves.

Q.        Will my vet charge me for writing a prescription?

A.         Vets can charge a reasonable amount to write a prescription. A fair cost would be between £4 and £7. This cost can usually be claimed for, please include the receipt with your claim.

Q.        What is a repeatable prescription?

A.         If your pet has a long term condition your vet may provide you with a prescription that can be repeated up to 5 times or for six months supply.

NB. Some medication prescriptions e.g. Controlled drugs, are restricted to one months supply.

Q.        I need my medication urgently; can I fax or scan and email prescription?

A.         Yes, Vetmedsdirect.co.uk accept faxed or scanned prescriptions for urgently required medication only; however, you must also send the original to us. A prescription copy can only be used to dispense from on one occasion, any further medication required will only be shipped once the original is received.

Q.        How long will it take for my medication to arrive?

A.         Your medication will be dispatched by 1^st class post or courier, depending on the value of your order, on the day Vetmedsdirect.co.uk, receive your prescription and order. Cut off time each day is 3pm.

Q.        Can I order non-claimable products at the same time?

A.         Yes, but do not include these items on your claim.

Shipping abroad

If would like to order prescription only medication from a country outwith the UK please ensure that the vet writing your prescription is registered with the Royal College of Veterinary Surgeons, UK.