Q Why should I buy my pets medication from Vetmedsdirect.co.uk?
A. Insurers are trying to keep policy premiums down for their customers. Buying from Vetmedsdirect enables us to reduce your medication claims cost by as much as 50%.
Q. Is the medication from Vetmedsdirect the same as my vets?
Q. Can my Vet refuse to give me a prescription?
A. No, your vet is legally obliged to give you a prescription for medication that they would ordinarily supply themselves.
Q. Will my vet charge me for writing a prescription?
A. Vets can charge a reasonable amount to write a prescription. A fair cost would be between £4 and £7. This cost can be claimed for, please include the receipt with your claim.
Q. What is a repeatable prescription?
A. As your pet has a long term condition your vet can give you a prescription that can be repeated up to 5 times or six months’ supply. You should place your order for the full amount on the prescription including repeats.
NB. Some medication prescriptions e.g. Controlled drugs, are restricted to one month’s supply.
Q. I need my medication urgently; can I fax or scan and email prescription?
A. Yes, Vetmedsdirect.co.uk can accept faxed or scanned prescriptions; however, you must send the original to us.
Q. How long will it take for my medication to arrive?
A. Your medication will be dispatched by 1st class post or courier, on the day we receive your prescription and order. Cut off time each day is 3pm.
Q. Can I order non-claimable products at the same time?
A. Yes, but do not include these items on your claim.
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© Copyright Vetmeds Direct 2010 - 2013. All rights reserved. VAT number: 980 7845 74 Company Number: SC 368599
Animal Dispensaries Ltd, Unit 19, Macmerry Industrial Estate, Macmerry, East Lothian. EH33 1RD. Resident Vet: Ms Julia Larsson